FAQs

What if I need technical support?

Our experienced IT staff is here to assist you in getting connected with our CE offerings. If you enroll in a course that involves web conferencing or you will be completing your course at work, please contact us in advance so we can eliminate any potential issues that would prevent you from participating in web conferencing activities. The College of Nursing IT department can be reached by e-mail at con-informationtechnology@osu.edu.

Is my payment secure?

Our online payment system is contracted to CyberSource, a leader in credit card payment systems. CyberSource is PCI compliant and is the preferred credit card payment processor at Ohio State due to their strong security history. The College of Nursing IT staff may be able to help with online payment issues and can be reached at con-informationtechnology@osu.edu.

Can I pay with a purchase order (PO)?

Purchase Orders and Internal Transfers may be possible. Please contact us in advance by email to process your transaction.

What are my next steps after registration and payment?

Once you have registered and paid for an online course and received confirmation emails for each of these steps, you will receive an enrollment key via email to use on the online course website. Confirmation of payment may take a few business days. Contact us directly via email if you have not received the enrollment key after that time.

If I lose my certificate, am I able to obtain a replacement?

An administrative fee of $25.00 will be charged for replacement certificates. Records are kept for six years in accordance with the Ohio Nurses Association 2012-2013 Provider Manual.

Are there any discounts offered for CEUs?

We may offer group discounts rates and are interested in corporate partnerships. If you would like to explore this opportunity, please email us at accell@osu.edu. At this time, we do not offer scholarships or financial assistance.

Can I receive college credit through these Continuing Education programs?

No. Our programs offer Continuing Education credit only.